Sarvel’s Privacy Policy

Purposes

When collecting personal information, we will state the purpose of collection and will provide, on request, additional information about the collection.

We may collect various information from you, including your name, address, phone number, e-mail address, photograph, credit card details, preferred means of communication, your interaction with our website, social media sites and mobile applications (including information such as IP addresses, browser type, language, access times, referring website, etc.) and other information you provide to us.

We collect, use and disclose your personal information for the following purposes:

• to allow us to communicate with you (including through the use of commercial electronic messages)
• to customize the advertising and content that is presented to you on our website
• to contact you regarding any orders you place through our website, and to help process, deliver and take payment for those orders
• to verify your personal information
• to operate, customize and improve our website, social media sites, mobile applications, advertisements, products and services
• to allow you to use portions of our website such as our forums
• to allow you to participate in our contests, and to administer those contests
• to monitor your compliance with any of your agreements with us
• to administer our provision of, and your payment for, products or services you request from us
• to provide newsletters, electronic messages and information you request from us

When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by law.

We may work with other companies to provide services on our behalf, such as website hosting services, payment processing services and product delivery services. Those service providers will be permitted to obtain only the personal information they need to deliver the service in question, and they will be required to maintain the confidentiality of that information.

Basis for Processing

The legal bases we rely on to process your personal information depends on the services you use and how you interact with them. They primarily include:

• Contractual Necessity: we process personal information to perform the services you requested under our Terms of Service or other similar contractual agreements with you. For example, we process personal information to set up and maintain your account; process your purchases; authenticate users; provide user-experience features (like saving your preferences); monitor and analyze the services; detect and prevent fraud, or other similar misuse; and contact you about your account, transactions, or other updates. We also rely on performance of a contract to manage our relationship with you, which includes responding to your support requests or general inquiries, and notifying you about changes to our applicable terms or policies.
• Legitimate Interests: we process personal information as needed for Epic’s business purposes, as balanced against the potential impact on your privacy rights. This includes many common purposes that you’d reasonably expect, such as to: communicate with you, respond to your requests, or provide you with updates and information; better understand our users and their preferences; personalize your experience, save your preferences, authenticate our users, and provide similar user experience features; develop, deliver, and improve the services and other offerings (some of which may be offered in partnership with other parties); manage and customize advertisements or promotional offers; secure and protect the services; prevent fraud and illegal activity; and support internal purposes such as auditing and data analysis.
• Legal Obligations: we process personal information when necessary to comply with legal obligations, such as responding to legitimate requests from law enforcement authorities or other government officials in accordance with relevant legal processes.
• Consent: we process personal information when you provide us with your consent to do so. You aren’t required to provide consent if you do not want your personal information to be processed for the requested purposes, and you may withdraw your consent at any time.